All orders placed through standard ground shipping will receive a tracking number via email. To receive a tracking number provide a valid email address at checkout.

I didn’t receive my tracking number.
If you didn’t receive a tracking number, contact your sales representative, or email sales@raise3d.com.

Raise3D products are available worldwide.
Our Costa Mesa facility directly supports and services the continental United States and Canada.
Locate our offices in Europe and Asia, or visit our Distributors for the service provider near you.

Looking to ship somewhere else?
Contact us at sales@raise3d.com with your: name, product, and location and our team will direct you to a locational representative.

Printers ship free within the continental United States with standard transportation methods.
For additional products or additional transportation methods, shipping rates are automatically calculated at checkout.

Printers, filament, and spare parts are available for pick-up at our warehouse in Costa Mesa,
CA. To place an order and schedule a pickup, contact us at: 888-963-9028.
If you have already placed your order, and would like to convert the delivery method to a warehouse pick-up, contact us with your order number 888-963-9028.

*Printers are large items. To safely transport your product, a vehicle must accommodate a
packaged printer in an upright position. See Printer Dimensions.

Printer Dimensions Boxed

(L x W x H) cm / (kg)
. N1 60 x 49 x 83 (32)
. N2 72 x 73 x 95 (53) 
N2 Plus72 x 73 x 124 (65)

(L x W x H) in / (lb)
. N1 23.6 x 19.3 x 32.7 (70.5) 
. N2 28.3 x 28.7 x 37.4 (116.8) 
N2 Plus28.3 x 28.7 x 48.8 (143.3)

Unboxed

(L x W x H) cm / (kg)
. N1 36.0 x 48.0 x 66.0 (22) 
. N2 61.0 x 58.0 x 77.0 (40) 
N2 Plus61.0 x 58.0 x 110.0 (48.5)

(L x W x H) in / (lb)
. N1 14.2 x 18.9 x 26.0 (48.5) 
. N2 14.2 x 18.9 x 26.0 (88.2)
N2 Plus 24.0 x 22.8 x 43.3 (107)

All N-Series printers (single and dual) can print the total build volume advertised.
Both nozzles on a dual nozzle printer can individually print at full volume.

(L x W x H) mm / in
N1 205x205x205 mm / 8”x8”x8” 
N2 305x305x305 mm / 12”x12”x12” 
N2 Plus305x305x610 mm / 12”x12”x24”

All printers are leveled at the factory and tested prior to shipment.
Due to the vibration caused by transport, we recommend checking bed level upon arrival.
For the N1 you can adjust the bed level by turning the four wing nuts under the build plate to make the necessary adjustments.
There is a program loaded into the touchscreen to help walk you through the leveling process as well.
The N2 and N2 Plus printers can be leveled using the written instructions or following the video guide.
https://www.raise3d.com/pages/bed-leveling-instruction-1

For additional assistance, contact support@raise3d.com.

All printers come standard with a 0.4mm brass nozzle.
Additional hardened nozzles can also be purchased in 0.2mm, 0.4mm, 0.6mm, and 0.8mm.
Hardened nozzles are recommended for use with highly abrasive materials.

Any filaments with printing temperatures under 300°C are compatible with the N-Series printer; including 3rd party filaments. Raise3D filaments and other tested filaments will have pre-made profiles available in ideaMaker.

For all other filaments, profiles can be input manually. If using a 3rd party filament, Raise3D recommends using the settings as provided by the filament manufacturer.

N-Series printers are compatible with most 1kg filament spools.
Raise3D spool holders are 45.5mm in diameter at their widest part and can accommodate 68.5mm in length (inner diameter). Filament spools wider than 80mm may impair the closure of the side door.

Raise3D filament spools measure:
Outer Diameter 203mm;
Outer Depth 74mm Inner; Diameter 51mm;
Inner Depth 52mm.

The N-Series printers have an internal battery to save printing progress. During a power outage, the printer will shut down and store progress until it receives power. A prompt on the screen will ask if you would like to continue where you left off.

Our complimentary slicing software, ideaMaker, will accept .STL, .OBJ and .3MF files.
ideaMaker will export a .Gcode file and a .Data file. The .Gcode file will be used to operate the printer and execute the print job. The .Data file is not required for printing, but will provide an image of your model and progress updates on the touch screen of your printer.

Raise3D printers operate using .Gcode and are compatible with slicers that export .Gcode. 3rd party slicers will not provide a .Data file for the touchscreen updates that is provided by ideaMaker.

The active print-head may contact the model while moving from one spot to another, you can reduce this chance by enabling Z-Hop in the advanced settings of ideaMaker.
If the idle nozzle on dual machine is contacting the print, the nozzle may be lower than the active nozzle. Refer to the nozzle height adjustment document or contact support for instruction support@raise3d.com.

Loosen the large M4 screw on the print head face first, then remove the two screws holding the fan in place (depending on the side you want to adjust). Once the fan is out of the way you will see a set screw, loosen this as well to free the Hotend assembly. You may now adjust the assembly’s height and follow these steps in reverse to set the height.

Poke the bubble with a needle to let the air out and then flat the bubble. If you encounter bubbles in the surface of your BuildTak, you can remove them by using a pin to puncture the top of the surface and force the air out of the bubble. This should create a flatter working surface for the printer to build on.

Since our printers can spend a few weeks in storage and transport, the internal battery on the N-Series printers may be drained by the time the arrived at your location. This can cause touchscreen issues and the Power Resume feature will not be enabled. Keep your printer plugged in and allow it to fully charge. Once the battery indicator on the top right of the touchscreen indicator is full, the Power Resume feature will be automatically enabled.

Grinding or rubbing sounds coming from the printer during printing may indicate that your gantry rods need lubricant.

If this does not resolve the issue, please submit a support ticket to support@raise3d.com for review by one of our technical specialists.

On all N-Series machines, all screws on the printers except for the Z-Axis ball screw fasteners should be tight. If the screws on the z-axis ball screw are tightened down the printer will not be able to move properly and could cause severe damage to the printer.

The hotend and heated bed on all N-Series printers are capable of reaching 300°C and 110°C respectively. If the printer reaches a higher temperature the printer will initiate a safety shutdown to prevent damage to the printer. This may indicate the failure of a temperature regulating component.

Open a ticket with support@raise3d.com to identify the issue.

Lubricants are required to ensure a smooth operation. Overtime, excess lubricant may build up and is a normal byproduct of the printers operation. You can clean this excess grease by wiping down the rod or printer floor with a cloth.